Welcome to Yumy Cafe Braintree! We’re delighted you’ve chosen to visit us — whether you’re dining in, ordering a takeaway, or enjoying our food at home through delivery. By using our website or placing an order, you agree to the following terms, which are here to make sure everything runs smoothly for both you and us.

Yumy Cafe Braintree is a local, independent cafe based in Braintree, Essex. You can place orders with us for dine-in, takeaway, or delivery through our website. Please note that online orders can only be made for takeaway or eating in — not for delivery, unless otherwise specified. When placing a takeaway order, please make sure to write “TAKEAWAY” in the order notes. For dine-in orders, please include your table number when you order. If your order is for takeaway and you don’t have a table number, please use “T1” as your table reference.

All orders are confirmed once payment has been received and you receive a confirmation message from us. All prices on our website include VAT where applicable. We do our best to keep everything up to date, but prices may change from time to time. Don’t worry — any price changes won’t affect orders that have already been confirmed. Payments are made securely through our website when you place your order.

If you’ve ordered for takeaway, please collect your food at the time shown on your confirmation message. For delivery, we’ll do our very best to get your order to you promptly, but please understand that times are estimates and can vary during busy periods, or because of traffic or weather. We’ll always keep you updated if there are any delays.

Once an order is confirmed, our team begins preparing it right away, so cancellations may not always be possible. If there’s ever a problem with your order, please get in touch with us as soon as possible — we’ll always do our best to put things right. Refunds are handled on a case-by-case basis and are only issued if something wasn’t as described or didn’t meet our usual standards.

We take allergies and dietary needs seriously. Please make sure you read our Allergen & Dietary Advice below and let us know about any allergies or intolerances before you order — whether you’re dining in, collecting, or ordering online.

If you have any questions about these terms or about your order, please don’t hesitate to get in touch. Contact us here.

Your health and safety are really important to us here at Yumy Cafe Braintree. We want everyone to enjoy their meal with peace of mind. Our kitchen uses a wide range of ingredients, including common allergens such as nuts, peanuts, gluten, dairy, eggs, soya, sesame, celery, mustard, fish, and shellfish. While we take every care when preparing food, please be aware that we cannot guarantee that any of our dishes are completely free from allergens, as cross-contamination may occur.

If you have a food allergy or dietary requirement, please let us know before placing your order. When ordering online, it’s really important that you write your allergy or intolerance clearly in the Order Notes box so that our team can double-check your meal and make any necessary adjustments. Our staff are always happy to advise and help you find something suitable from our menu.

We display allergen details for each in the shop, but please note that ingredients and suppliers can sometimes change. For your safety, we always recommend confirming any allergen information directly with our team every time you order — just to be sure.

We’re committed to serving delicious food safely and responsibly, and we truly appreciate your understanding and cooperation. For more information about food allergens and how to manage them, you can visit the Food Standards Agency website at www.food.gov.uk/allergy.

If you have any questions about these terms or about your order, please don’t hesitate to get in touch. Contact us here.

At Yumy Cafe Braintree, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website, placing an order, or getting in touch with us. By using our website, you agree to the terms of this policy.

When you visit our website or place an order, we may collect certain personal information such as your name, phone number, email address, and delivery or billing details. We also collect information about your orders, including what you purchase and any notes you provide. In addition, our website may gather technical information such as your IP address, browser type, and general site usage, which helps us understand how people use our website so we can continue improving it. If you sign up for updates or offers, we may also store your communication preferences.

We collect this information to ensure your experience with us is smooth and enjoyable. Your information allows us to process your orders for takeaway, delivery, or dine-in, contact you about your order if needed, improve our menu and service, and send you updates or special offers if you’ve chosen to receive them. We may also use your data to comply with legal or regulatory obligations. We will never sell or share your personal information with other companies for marketing purposes.

When you make a payment online, it is handled securely through trusted third-party payment providers. We do not store or have access to your full payment card details. Your payment information is encrypted and processed according to strict industry security standards.

Our website may use cookies to help it run smoothly and improve your browsing experience. Cookies are small text files that are stored on your device and help with functions such as keeping your basket updated or remembering your preferences. Some cookies are essential for the site to work, while others help us understand how visitors use our website. You can choose to accept or reject cookies in your browser settings, but please note that some features of the site may not work properly if you disable them.

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Only authorised team members have access to customer information, and they are required to keep it confidential.

You have rights under data protection laws regarding your personal information. You can request access to the information we hold about you, ask us to correct any errors, or request that your data be deleted in certain circumstances. You can also withdraw consent for marketing messages at any time. If you wish to exercise any of these rights, please contact us using the details below.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please get in touch with us. You can contact us at here.